Emerald Imprint values your custom
Emerald Imprint is part of the Straightforward Publishing company and we have a strict policy of privacy for all our customers. Any customer details given to us on-line are treated with care and respect - we only use this information in order to fulfil orders and do not use this information, or pass it on to others, other than that for which it was given.
Your credit card details are only kept for a short time on secure servers and when no longer needed they are deleted from our system completely - this is in line with UK law. Furthermore, your details are not held in any file that is open to access from others - all these details are held on systems using strict ciphering security and privacy. We use Paypal to process your credit card orders, and we have complete faith in their systems.
The shopping cart software is hosted by Mals (http://www.mals-e.com) on a secure site and has complete consideration for customer privacy. You can therefore safely purchase books on our site knowing that we will supply your order promptly and maintain strict privacy over your details.
Supply of Books
We will normally post your book(s) within one day of receiving your order by credit card - you should therefore normally receive your book within three to five days (depending on distance from the UK). If you have not received your book(s) within 14 days of purchase then please contact us. Order with Cheque - If you send your order through the post with a cheque then we will send your book(s) on day five from the order having been received (this is due to bank processing) - again, if you have not received your books within 14 days then please get in touch.
Emerald Imprint Refund Policy
We endeavour to ensure that all books are delivered within 14 days of purchase and that all goods are in a satisfactory condition. In practice most of our books will be delivered within 3 days following order. If you do not receive your book(s) or they are in any way damaged, please contact us and we will arrange for either a replacement or a full refund of the purchase cost. Customers have the right to cancel any order up to 7 working days after placing it to receive a refund. Returned goods must be in an "as new" condition to qualify for a refund, and postage costs are not refundable.
Your rights when buying on the web
For a complete guide to your rights when buying over the Internet please see the government guidelines at: http://www.dti.gov.uk/consumers/fact-sheets/page38102.html